Our shipment policy is Standard Shipping. This means that you might receive your merchandise from 24 hrs up to 7 working days within Mexico, after your order is placed. Shipment cost will ship for free in orders above $1,999 MXN. Orders under $1,999 MXN will be charged $79 MXN for shipping.
We do not ship outside the territory of Mexico.
Our shipments Will be delivered mostly within the first 3 working days. Depending on zip code, the shipping could take up to 7 working days. We do not deliver during weekends neither holidays. We cannot guarantee delivery dates for any order. As soon as your order is processed you’ll receive an e-mail with your DHL tracking number, which you’ll be able to use in the following link:
If you have an account with us, you’ll be able to track your order login into “My Account” and then to “My orders”.
We only deliver packages Monday through Friday. At this time, we do not offer deliveries on Saturday, Sunday, or holidays. Our shipments Will be delivered mostly within the first 3 working days. Depending on zip code, the shipping could take up to 7 working days.
For your convenience, we gladly accept returns of UNWORN merchandise within 30 days of delivery. This excludes clearance items or any item that specifically states it may not be returned or exchanged.
All handbags and accessories must have original tags attached. Returns will be refunded to the original method of payment. You may obtain return authorization via phone calling to 800-880-4503. There you can request to return the merchandise and a pre-paid return label will be emailed to you. The authorization requests must be made within 30 days from when your order is delivered. The merchandise must be received back at our warehouse within 15 days, once authorized, using the Return shipping label we supply. You may leave the package at any DHL location. Shipping charges are not refundable and there is a $100 MXN per order return fee that covers restocking and postage back to the warehouse.
Once your return is checked in at the warehouse, you will be sent an email to let you know it has been received and that your refund has been issued. The refund will be reflected on your card, depending on the policies of the financial institution that issued your card.
Steve Madden merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer .
You may obtain return authorization via phone, calling to 800-880-4503.There you can request to return the merchandise and a pre-paid return label will be emailed to you. The returns procedure must be done through DHL Express Service. You may leave your package at any DHL location in Mexico.
We gladly accept returns of unworn merchandise within 30 days of delivery. This excludes clearance items and earrings which may not be returned or exchanged. All handbags and accessories must have original tags attached.
We currently DON’T ACCEPT returns for online purchases at Steven and Steve Madden stores.
We gladly accept returns of unworn merchandise within 30 days of delivery. This excludes clearance items and earrings which may not be returned or exchanged. All handbags and accessories must have original tags attached. Returns will be refunded to the original method of payment or as store credit.
How do I get a return shipping label?
The usual turnaround time is 1 - 2 weeks from the day you give the package to DHL until the merchandise is checked in at the warehouse and the refund is issued. Do not ship items back through any other means other than the prepaid return label that we provide as package may be returned to you.
Please place a new order for the style and color you want and call customer service at 800-880-4503 to get the return authorization and a prepaid DHL shipping label to send the item back to us as a return.
When you call customer service please have your new order number handy so we can file the return as an exchange and a full refund will be issued once the merchandise is received back at our warehouse.
You may go through the returns process, after the return is authorized and the package received at our warehouse, obtain a refund to the original method of payment and then purchase the item you wish.
If you receive damaged or defective items, please notify us immediately calling 800-880-4503 and we will send you a return label. As soon as the item is received back a full refund will be issued.
If the item was purchased on www.stevemadden.com.mx you may contact our Customer Service department and they will issue a 'Gift Exchange' return authorization. Once the item is received back, a Promotional Code equal to the amount paid for the merchandise will be emailed to the gift recipient so they may purchase a different item on our online store.
Refunds for returned orders received and processed within 30 days of original order date will be refunded via the original payment method. Refunds for returned orders received and processed after 30 days of original order date will be refunded via a check sent through postal service or through an electronic giftcard, to be redeemable at SteveMadden.com.mx